Privacy Policy

1. Introduction

At Glass nickel pizza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our website at glassnickel-pizz.rest, mobile applications, or any of our services.

This policy applies to all visitors, users, and others who access or use our services ("users" or "you"). By using our services, you agree to the collection and use of information in accordance with this policy.

Important Note: We never sell your personal data to third parties. Your trust is paramount to our business relationship.

2. Information We Collect

2.1 Information You Provide

• Personal Identification Information: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, favorite items, dietary preferences
• Payment Information: Credit card details, billing information (securely encrypted and stored by our payment processors)
• Order Details: Food items ordered, special instructions, allergen information, dietary requirements (vegan, halal, kosher, gluten-free)
• Communication Data: Contact form submissions, customer service inquiries, reviews, feedback
• Reservation Information: Table booking details, party size, special occasions
• Catering Details: Event information, guest count, menu preferences, delivery specifications
• Loyalty Program Data: Rewards points, membership status, redemption history
• Marketing Preferences: Email subscription choices, promotional offers preferences

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries, referring websites
• Location Data: Approximate location based on IP address, GPS location (if permitted) for delivery purposes
• Cookie Data: Session IDs, preferences, authentication tokens, analytics data
• Performance Data: Page load times, error reports, system crashes

2.3 Information from Third Parties

• Social Media: Profile information if you connect your social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Campaign effectiveness data and audience insights
• Review Platforms: Public reviews and ratings you submit on third-party sites

3. How We Use Your Information

3.1 Service Provision

• Processing and fulfilling your food orders and delivery requests
• Managing your account and providing customer support
• Processing payments and preventing fraudulent transactions
• Coordinating table reservations and catering events
• Managing loyalty program benefits and rewards
• Ensuring food safety by tracking allergen preferences
• Optimizing delivery routes and estimated arrival times

3.2 Communication

• Sending order confirmations, preparation updates, and delivery notifications
• Responding to your inquiries and providing customer support
• Notifying you of important changes to our services or policies
• Sending marketing emails and promotional offers (with your explicit consent only)
• Conducting customer satisfaction surveys and feedback requests

3.3 Marketing and Analytics

• Personalizing your experience and recommending menu items
• Analyzing website traffic and user behavior patterns
• Measuring the effectiveness of marketing campaigns
• Conducting market research for new menu items and services
• Creating anonymized reports on customer preferences and trends

3.4 Legal Compliance

• Responding to legal requests from law enforcement or government agencies
• Preventing fraud, abuse, and ensuring food safety compliance
• Protecting our rights, property, and the safety of our customers and employees
• Resolving disputes and enforcing our Terms of Service
• Complying with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure handling of credit card transactions and fraud prevention
• Delivery Companies: Order fulfillment and real-time tracking services
• Cloud Storage Providers: Secure data storage and backup services
• Email Marketing Services: Newsletter delivery and campaign management
• Analytics Tools: Website performance analysis and user behavior insights
• Customer Support Platforms: Help desk and communication management

4.2 Legal Requirements

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with court orders, subpoenas, or other legal processes
• Meet legal compliance requirements and regulatory obligations
• Protect and defend our rights, property, and legitimate business interests
• Ensure public safety during emergencies or health crises
• Investigate potential violations of our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will:

• Provide advance notice to customers before any transfer occurs
• Ensure the new owner complies with this privacy policy
• Offer you choices regarding your data if policies change significantly

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in promotional campaigns or contests
• Sharing testimonials or reviews (with your permission)
• Connecting with third-party loyalty programs

5. Data Security

5.1 Technical Measures

• Encryption: All sensitive data is protected using industry-standard SSL/TLS encryption during transmission
• Firewall Systems: Advanced firewall protection against unauthorized access and cyber threats
• Access Controls: Strict access limitations ensuring only authorized personnel can access personal data
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Data Backups: Regular, encrypted backups stored in secure, geographically distributed locations
• Vulnerability Testing: Regular security audits and penetration testing

5.2 Organizational Measures

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Documented procedures for personal data processing and protection
• Third-Party Agreements: Confidentiality and data protection agreements with all service providers
• Incident Response: Comprehensive security breach response and recovery procedures
• Compliance Audits: Regular internal and external security audits and assessments

5.3 Your Responsibilities

To help protect your personal information, please:

• Use strong, unique passwords for your account
• Never share your login credentials with others
• Log out of your account on public or shared computers
• Be cautious of suspicious emails or links claiming to be from us
• Report any suspected unauthorized access to your account immediately

Security Breach Notification: In the unlikely event of a security breach that affects your personal information, we will promptly notify you and relevant authorities as required by law, and take immediate steps to mitigate any potential harm.

6. Cookies and Tracking Technologies

We use various tracking technologies to enhance your experience and analyze website performance:

Type	Purpose	Duration
Essential Cookies	Basic site functions, login state, shopping cart	Session
Functional Cookies	User preferences, language settings, location	Up to 1 year
Analytics Cookies	Usage analysis and site improvement	Up to 2 years
Marketing Cookies	Personalized advertising and campaign measurement	Up to 1 year

Tracking Technologies Used:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Advertising effectiveness measurement and audience building
• Web Beacons: Email open rate tracking and engagement measurement
• Local Storage: Browser-based data storage for enhanced user experience

Cookie Management: You can control cookies through your browser settings to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality and your user experience.

7. Your Rights (GDPR/CCPA Compliance)

You have the following rights regarding your personal information:

7.1 Right of Access

Request access to view the personal data we hold about you, including how it's used and shared.

7.2 Right to Rectification

Request correction of inaccurate or incomplete personal data in our records.

7.3 Right to Erasure (Right to be Forgotten)

Request deletion of your personal data, subject to legal retention requirements.

7.4 Right to Restrict Processing

Request limitations on how we use your personal data under certain circumstances.

7.5 Right to Data Portability

Request your personal data in a machine-readable format for transfer to another service.

7.6 Right to Object

Object to the processing of your personal data, especially for direct marketing purposes.

7.7 Right Against Automated Decision-Making

Request human review of automated decisions that significantly affect you.

How to Exercise Your Rights: Contact us using the information in Section 13. We will respond to your request within 30 days and may require identity verification for security purposes.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take prompt steps to delete such information from our systems.

If we discover that we have collected personal information from a child under 16 without verified parental consent, we will delete that information as quickly as possible.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal data internationally, we implement appropriate safeguards:

• Adequacy Decisions: Transfers to countries with adequate data protection as determined by regulatory authorities
• Standard Contractual Clauses (SCC): Legally binding agreements ensuring data protection standards
• Data Processing Agreements: Comprehensive contracts with international service providers
• Security Measures: Technical and organizational measures to protect data during transfer
• Compliance Monitoring: Regular audits to ensure ongoing compliance with protection standards

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: Cloud storage and data processing services
• European Union: Analytics and customer support services
• Other Countries: As necessary for service provision, always with appropriate protections in place

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Information Type	Retention Period	Reason
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order History	7 years	Tax and accounting requirements, food safety traceability
Payment Records	7 years	Financial record keeping, fraud prevention
Marketing Consent	3 months after withdrawal	Consent record keeping and compliance
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement, dispute resolution
Allergen Information	Until account deletion	Food safety and health protection

Safe Data Disposal

When data retention periods expire, we ensure secure disposal through:

• Complete electronic deletion using industry-standard data wiping techniques
• Physical destruction of paper records through secure shredding
• Verification that data is unrecoverable from backups and archived systems
• Maintenance of disposal records for audit and compliance purposes

11. Third-Party Links

Our website may contain links to external websites, social media platforms, or third-party services that are not operated by us. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party websites before providing personal information. Your interactions with third-party sites are governed by their respective privacy policies, not ours.

When you click on third-party links, you are leaving our site, and this Privacy Policy no longer applies. Use caution when sharing personal information on external platforms.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will notify you through:

• Prominent notice on our website homepage
• Email notification to registered users (for significant changes)
• Pop-up notification when you log into your account
• In-app notifications for mobile app users

12.2 Checking for Changes

• The most current version is always available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services after changes constitutes acceptance
• You may discontinue using our services if you disagree with changes

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Response Commitment: We will acknowledge your inquiry within 3 business days and provide a complete response within 30 days.

13.1 Complaints

If you are not satisfied with our handling of your privacy concerns, you may:

• First contact us directly using the information above for resolution
• File a complaint with the appropriate supervisory authority in your jurisdiction
• For US residents: Federal Trade Commission (FTC) at ftc.gov
• For EU residents: Your national data protection authority

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time through:

• Clicking the "Unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting customer support directly
• Calling us at +76 614 839 1764

14.2 Account Deletion

To delete your account and associated personal data:

1. Log into your account and navigate to Account Settings
2. Select "Delete Account" option
3. Confirm your identity and deletion request
4. Review information about data that may be retained for legal compliance
5. Complete the deletion process

Note: Some information may be retained as required by law for tax, accounting, or food safety purposes.

15. Conclusion

At Glass nickel pizza, protecting your privacy is fundamental to our business values and customer relationships. We are committed to transparency in our data practices and maintaining the highest standards of data protection.

The trust you place in us by sharing your personal information is not taken lightly. We continuously work to improve our privacy practices and security measures to safeguard your data.

We encourage you to contact us with any questions or concerns about this Privacy Policy or our privacy practices. Your feedback helps us serve you better while protecting your privacy rights.

Thank you for choosing Glass nickel pizza. We appreciate your business and your trust in our commitment to privacy protection.

Please remember to check this page periodically for updates, as indicated by the "Last Updated" date at the top of this policy.