Terms of Service

1. Introduction and Acceptance

Welcome to Glass nickel pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Glass nickel pizza, governing your access to and use of our website located at glassnickel-pizz.rest, our mobile applications, and all related services (collectively, the "Services").

By accessing, browsing, or using our Services in any manner, including but not limited to placing orders, creating an account, or interacting with our content, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

1.1 Eligibility Requirements

You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements and that all information you provide is accurate and complete.

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our Services after any modifications constitutes your acceptance of the revised Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Glass nickel pizza, a food service business operating in the United States.
• "You," "Your," or "User" refers to any individual or entity accessing or using our Services.
• "Services" encompasses our website, mobile applications, food delivery services, catering services, and any other services we provide.
• "Content" includes all text, graphics, images, music, software, audio, video, information, and other materials available through our Services.
• "Website" refers to our website located at glassnickel-pizz.rest and all associated pages and subdomains.
• "Order" means any request for food products or services placed through our Services.
• "Delivery Zone" refers to the geographic areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our Services for personal, non-commercial purposes in accordance with these Terms. Specifically, you may:

• Browse our menu and place orders for food delivery or pickup
• Create and maintain a user account
• Access nutritional and allergen information
• Participate in our loyalty programs and promotions
• Provide feedback and reviews about our products and services

3.2 Prohibited Use

You agree not to use our Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our Services. Prohibited activities include, but are not limited to:

• Illegal Activities: Using our Services for any illegal purpose or in violation of any local, state, national, or international law
• Harmful Behavior: Transmitting viruses, malware, or other harmful code that could damage our systems or other users' devices
• Unauthorized Access: Attempting to gain unauthorized access to our systems, servers, or networks
• Intellectual Property Violations: Copying, reproducing, or distributing our content without permission
• Spam Communications: Sending unsolicited communications or advertisements through our Services
• False Information: Providing false, misleading, or inaccurate information
• System Interference: Interfering with or disrupting our Services or servers
• Commercial Resale: Reselling our products or services without authorization

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may be required to create an account. When registering, you must provide accurate, current, and complete information. You are responsible for updating your account information to maintain its accuracy.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to:

• Choose a strong, unique password
• Keep your login credentials confidential
• Notify us immediately of any unauthorized use of your account
• Log out of your account when finished using our Services

4.3 Account Limitations

Each user may maintain only one active account. Creating multiple accounts to circumvent restrictions or obtain additional benefits is prohibited and may result in account termination.

4.4 Account Termination Rights

We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion. You may also terminate your account at any time by contacting us.

5. Products and Services

5.1 Food Safety and Quality Standards

We are committed to maintaining the highest food safety and hygiene standards in compliance with all applicable health regulations. All our food products are prepared in facilities that follow strict sanitation protocols and temperature control measures.

5.2 Allergen Information and Disclaimers

While we provide allergen information for our menu items, we cannot guarantee that any product is completely free from allergens due to potential cross-contamination in our kitchen facilities. Customers with food allergies should exercise caution and consult with our staff before ordering.

5.3 Product Descriptions and Pricing

We strive to provide accurate descriptions and pricing for all menu items. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

5.4 Order Acceptance and Processing

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Delivery zone restrictions
• Suspected fraudulent activity
• Failure to meet minimum order requirements

5.5 Delivery Terms and Conditions

Delivery Zones: We deliver within designated delivery zones only. Delivery availability may vary based on weather conditions, traffic, and other factors beyond our control.

Delivery Times: Estimated delivery times are provided for convenience but are not guaranteed. Actual delivery times may vary based on order volume, preparation time, traffic conditions, and weather.

Minimum Orders: Minimum order requirements may apply for delivery services and may vary by location and time of day.

Temperature-Sensitive Items: We take special care in handling temperature-sensitive food items to ensure quality and safety during delivery. However, we recommend consuming delivered food promptly upon receipt.

5.6 Order Modifications and Cancellations

Order modifications or cancellations may be possible within a limited time after order placement, typically before food preparation begins. Once preparation has started, orders cannot be modified or cancelled. Refunds for cancelled orders will be processed according to our refund policy.

5.7 Payment Terms

Payment is required at the time of order placement. We accept various payment methods as displayed on our website. All prices are in USD and include applicable taxes unless otherwise stated.

5.8 Food Quality Guarantee

We guarantee the quality and freshness of our food products. If you are unsatisfied with your order due to quality issues, please contact us within 24 hours of delivery for resolution.

6. Intellectual Property

6.1 Our Ownership

All content on our Services, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, software, and the compilation thereof (collectively, "Content"), is the property of Glass nickel pizza or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

6.2 Trademarks

The Glass nickel pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Glass nickel pizza or its affiliates. You may not use such marks without our prior written permission.

6.3 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes, subject to these Terms. This license does not include the right to:

• Reproduce, distribute, or publicly display our Content
• Create derivative works based on our Content
• Use our Content for commercial purposes
• Remove or modify any copyright or other proprietary notices

6.4 Copyright Infringement Reporting

If you believe that any Content on our Services infringes your copyright, please contact us with detailed information about the alleged infringement, including the copyrighted work, the allegedly infringing material, and your contact information.

7. User Content

7.1 Your Responsibility

You are solely responsible for any content you submit, post, or transmit through our Services, including reviews, comments, photos, and other materials ("User Content"). You represent and warrant that your User Content does not violate these Terms or any applicable laws.

7.2 License Grant

By submitting User Content to our Services, you grant Glass nickel pizza a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with our Services and business operations.

7.3 Prohibited Content

User Content must not contain or promote:

• Illegal activities or content
• Harassment, threats, or abuse
• False or misleading information
• Spam or unsolicited advertisements
• Obscene, offensive, or inappropriate material
• Violations of privacy or intellectual property rights

7.4 Content Removal

We reserve the right to remove, edit, or refuse to post any User Content that violates these Terms or that we deem inappropriate, without prior notice or liability to you.

8. Disclaimers

8.1 Service Availability

Our Services are provided on an "as is" and "as available" basis. We do not warrant that our Services will be uninterrupted, error-free, or completely secure. Service availability may be affected by maintenance, updates, technical issues, or circumstances beyond our control.

8.2 No Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.3 Third-Party Content

Our Services may contain links to third-party websites or content. We are not responsible for the accuracy, completeness, or reliability of any third-party content and do not endorse any third-party views or opinions.

8.4 Professional Advice Disclaimer

Any nutritional or dietary information provided through our Services is for informational purposes only and should not be considered professional medical or nutritional advice. Consult with qualified professionals for specific dietary needs or health concerns.

9. Limitation of Liability

9.1 Maximum Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9.2 Excluded Damages

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, REGARDLESS OF THE THEORY OF LIABILITY.

9.3 Essential Purpose

The limitations set forth in this section shall apply even if any limited remedy fails of its essential purpose.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Glass nickel pizza, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any User Content you submit or transmit
• Your willful misconduct or negligence

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. This indemnification obligation shall survive termination of these Terms.

11. Third-Party Links and Services

11.1 Third-Party Services

Our Services may integrate with or provide access to third-party services, including payment processors, delivery partners, and social media platforms. We are not responsible for the availability, accuracy, or reliability of these third-party services.

11.2 Third-Party Terms

Your use of third-party services is subject to their respective terms of service and privacy policies. We encourage you to review these documents before using any third-party services.

11.3 No Endorsement

Our inclusion of links to third-party websites or services does not constitute an endorsement of such sites or services. We are not responsible for examining or evaluating the content or accuracy of third-party materials.

12. Termination

12.1 Company Right to Terminate

We reserve the right to suspend or terminate your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms, suspected fraudulent activity, or extended periods of inactivity.

12.2 User Right to Terminate

You may terminate your account at any time by contacting us or following the account closure procedures on our website. Upon termination, your right to access and use our Services will cease immediately.

12.3 Effect of Termination

Upon termination of your account:

• Your access to our Services will be discontinued
• We may delete your account data and User Content
• Outstanding orders may be cancelled or completed at our discretion
• Accrued obligations and liabilities shall survive termination

12.4 Survival of Provisions

The following sections shall survive termination of these Terms: Intellectual Property, User Content, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and General Provisions.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of Pennsylvania, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or your use of our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Philadelphia, Pennsylvania.

13.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis only and not as part of a class, collective, or representative action.

13.4 Jurisdiction and Venue

To the extent that arbitration does not apply, you agree that any legal action or proceeding shall be brought exclusively in the courts located in Philadelphia, Pennsylvania, and you consent to the jurisdiction of such courts.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion. Changes may be necessary due to legal requirements, business changes, or improvements to our Services.

14.2 Notification of Changes

We will provide notice of material changes to these Terms by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Sending email notifications to registered users when appropriate

14.3 Continued Use Constitutes Acceptance

Your continued use of our Services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using our Services and may terminate your account.

14.4 Review Responsibility

It is your responsibility to review these Terms periodically for changes. We recommend checking this page regularly to stay informed of any updates.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Glass nickel pizza regarding your use of our Services.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.

15.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government regulations, or labor disputes.

15.6 Headings

The headings in these Terms are for convenience only and shall not affect the interpretation of any provision.

15.7 Language

These Terms are written in English. Any translations are provided for convenience only, and the English version shall prevail in case of any conflicts.

16. Contact Information

If you have any questions about these Terms of Service, please contact us using the following information: